Please note The Switch’s cancellation policy is only applicable to cancellations made prior to the Agreement start date. You shall send your request from the email address you used to execute your agreement to The Switch’s designated email address.
- Cancelling with at least 30 days’ written notice before the start date
- You can cancel your executed Residential Tenancy Agreement or Occupancy Agreement (Agreement) if you provide us with written notice at least 30 days’ prior to the Agreement start date.
- You will be entitled to get a full refund of your deposit if you have provided us with written notice at least 30 days’ prior to the Agreement start date.
- Cancelling with less than 30 days’ written notice before the start date
- If you request to cancel your executed Agreement less than 30 days before the Agreement start date, we will cancel your Agreement.
- However, you will not be entitled to receive a refund of your deposit unless you can provide written evidence to The Switch that your cancellation is due to one or more of the following circumstances:
- your Australian visa application was rejected;
- your Australian university place offer was withdrawn; or
- your employment was terminated by your employer before the Agreement start date.
- If your executed agreement is in Western Australia, the deposit of two weeks rent will be used to cover the expenses of locating another tenant to take over the apartment and the rent lost over this period. If there is no loss to The Switch the deposit will be refunded.
Last Update: 04/07/2024
